FAQs

❓ Frequently Asked Questions (FAQs)

1️⃣ What products do you sell?

We offer a wide range of products, including Home Furnishing (Home Decor Items, Home Essentials, Kitchen & Dining and Lawn & Garden), Kids Care, Pet Care, Accessories and much more! 🧥👗🏠💪📱

---

2️⃣ Do you offer Cash on Delivery (COD)?

Yes! We offer Cash on Delivery (COD) as a payment option for all orders in India. 💵🚚

---

3️⃣ How long does it take to deliver my order?

Orders are generally processed within 1-2 business days and delivered within 3-5 days depending on your location. For COD orders, delivery may take 1-2 days longer due to verification. ⏱️📦

---

4️⃣ Can I track my order?

Yes! Once your order is shipped, you'll receive a tracking number via email or WhatsApp so you can easily track your delivery. 📲🔍

---

5️⃣ What should I do if I received a damaged product?

Please contact us immediately at support@thedivinehome.in. We will guide you through the return/exchange process. 🛠️📦

---

6️⃣ Do you accept returns or exchanges?

Yes! We have a 5-day return policy. If you're not satisfied with your purchase, simply contact us within 5 days of receiving it. Exchanges are also allowed within 48 hours. 🔄💸

---

7️⃣ How can I cancel my order?

You can cancel your order within 24 hours of placing it, or before it has been dispatched. Unfortunately, cancellations are not possible after dispatch. 🚫❌

---

8️⃣ What payment methods do you accept?

We accept Cash on Delivery (COD), UPI, Debit/Credit Cards, and Net Banking. 💳💰

---

9️⃣ Do you ship internationally?

Currently, we only offer shipping within India. We are working on expanding our services internationally. 🌍📦

---

🔟 How do I contact customer support?

You can reach us at:
📧 Email: support@thedivinehome.in
📍 Address: Sector 23, Gurugram, Haryana – 122017, India
🏢 Customer Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)
We’re happy to assist you! 😊🙋♀️